Direct line for urgent line stops
Call +60 13 485 8275 during operating hours (08:00-18:00 MYT, Monday to Friday). Our service desk picks up within three rings and routes you to a technician who knows your equipment model.
Support channels and response times
Call +60 13 485 8275 during operating hours (08:00-18:00 MYT, Monday to Friday). Our service desk picks up within three rings and routes you to a technician who knows your equipment model.
Send drawings, error codes, or photos of the fault to info@jaimepatisser.com. We acknowledge every message within four working hours and assign a case number so you can track the progress.
For conveyor oven or mixer failures that cannot be resolved remotely, our engineers travel to your plant. We schedule site visits within two working days for locations in Selangor and within five days for the rest of the country.
Most automated mixer faults start in the control cabinet. Our team connects to your PLC remotely, reviews the alarm log, and adjusts parameters without stopping your production line.
We keep a stock of drive belts, temperature sensors, and mixing arms for the models we manufacture. Parts ship from our Selangor warehouse the same day the order is confirmed.
Every machine ships with a full maintenance binder. If yours is missing pages or you need an updated electrical schematic, request a copy through our support email and we will send the PDF within one business day.
Before you call, check the contact page for the correct department. For warranty terms and service level agreements, review our terms.
Questions about mixer capacity, oven throughput, or how a line fits your plant floor? Reach us directly and we will route you to the right specialist.
Tell us your batch size and floor plan. Our engineers will map the mixer, oven, and conveyor layout before you commit to a quote.